Yes, it is possible. Please feel free to contact us at info@mslivinguae.com for any product or business inquiries.

Yes, we offer gift wrapping for an additional fee. If you'd like to have your order gift-wrapped, simply add your favorite furoshiki to your cart, and we will wrap it for you.

Yes, we can pack your items separately! While we typically pack all items together for a single shipping address, simply let us know which items are for personal use and which are gifts, and we’ll make sure they’re packed accordingly.

We accept credit cards (Visa, MasterCard), debit cards (Visa) and cash on delivery for all purchases.

• Orders are typically processed within 2-3 business days (Monday - Friday, excluding holidays) after the order is placed.
• Standard Shipping: Delivery is typically within 24 hours after your order is shipped.
• Please note that delivery times may be extended due to unforeseen circumstances such as weather conditions or carrier delays.

For more details, please refer to our Shipping Policy.

We offer the following shipping rates:

• AED 25: Abu Dhabi, Dubai, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah.

For more details, please refer to our Shipping Policy.

Here are the care instructions for ceramics:

• Before use, it is recommended to soak ceramics in clean water for a few hours (ideally overnight) to help prevent stains. 
• For oily or dark-colored foods, please wash the ceramics as soon as possible, as prolonged contact may cause staining. 
• Handwashing is recommended, but they are dishwasher safe. However, if ceramics hit each other in the dishwasher, it may cause chipping. 
• After washing, be sure to dry the ceramics thoroughly before placing them back on the shelf. Storing them while still damp may lead to mold, stains, or smell. 
• Microwave safe, but avoid prolonged use. 
• Crackle in the glaze may appear, but this is a natural characteristic of ceramics and will not affect its use. 
• Large grains of clay have been used in ceramics, so please avoid dragging them on the table, as this may scratch the surface. 

Here are the care instructions for tatami products:

• Avoid direct exposure to excessive moisture. If the coaster becomes wet, gently wipe it with a soft cloth and allow it to air dry completely, keeping it out of direct sunlight. 
• To clean, use a soft, dry cloth or a soft brush to remove dust and dirt. For stubborn stains, gently wipe the affected area with a wet cloth (no soap). Do not soak the coaster in water. 
• Do not use any harsh cleaning products, bleach, or abrasives, as they may damage the natural fibers. 
• When not in use, store the coaster in a dry, cool place away from direct sunlight to prevent fading or warping. 
• Although durable, the coaster is crafted from natural materials, so handle with care to avoid bending or damaging the intricate weave. 

Yes, we will do our best to resolve the issue. Please contact us immediately with a photo if the item is damaged, defective, or incorrect, so we can assess the situation and resolve it as quickly as possible.

For more details on our return policy, visit our Refund Policy.

Yes, you can return the item if it is in the same condition as when you received it—unused and in its original packaging. Please contact us at info@mslivinguae.com within 14 days of receiving your order, and we’ll guide you through the return process. Please note that return shipping costs will be the responsibility of the buyer.

For more details on our return policy, visit our Refund Policy.

Crackling in the glaze is a natural feature that may occur and is not an indication of damage. It typically doesn't affect the mug's function.